Support section
A team dedicated to you
HydroSolution offers you a turnkey leak prevention service which includes an on-site visit, the assessment of your needs, the installation and setup of the water damage prevention system and technical support.
No middleman and a comprehensive service integrated into all the stages of your project.
Your systems will be operational for years to come, resulting in substantial savings.
Our technical support team is available 24/7.
AKWA Concierge
AKWA Concierge is a cross-platform web application and can run on any computer, mobile device or tablet running on iOS or Android that allows you to view and manage all the leak detection systems in a condominium.
You can easily access all the information regarding the high-rise buildings or condominiums you oversee. You can close valves remotely and avoid costly water damage. AKWA Concierge is the ideal solution to simplify your life as a condo manager.
Network dedicated to the detection system
The AKWA Technologies system supports LoRa technology, allowing long-range telecommunication without using the Wi-Fi network. 100% reliable, independent from other telecommunication systems and dedicated to a single system, LoRa technology ensures the continuity of the system without relying on co-owners’ Wi-Fi networks.
Additional features
With the AKWA* dashboard you can generate reports on all the systems in the condominium: e.g., number of alarms signalled, numbers of water leaks detected, etc. Some insurance companies may even give you additional discounts!
Reliable technical support
Because HydroSolution is both the installer and the system manager, we are in the best position to quickly help you, any time of day. Contact us if you have any questions or technical problems!
* Any reference to the only term “AKWA” means the water leak prevention and detection product “AKWA Technologies”, while any reference to the whole terms “AKWA Concierge” means another product from AKWA Technologies Solutions inc.