Installation and Replacement of Water Heater

Steps to take before our installation technicians visit your home

Learn the steps you can take to ensure the installation of your HydroSolution water heater is a success.

Step 1

Be ready and available

Confirmation call

You will receive a confirmation call a few hours before the appointment. Make sure you are available and meet the requirements listed below to ensure the technicians can carry out the installation.

Expect a certain amount of time for the installation

A complete installation can take between 60 and 90 minutes, if there are no complications. If the installation takes longer, you will not be charged extra.

Step 2

Make sure the access is clear

Water heater location

Please leave the path to your new water heater clear and unobstructed while taking into account the space required around the tank. Make sure there are no obstacles blocking the way. Please note that the size of water heaters has increased since 2008.

Review your home’s regulations

Certain homes have specific regulations that the technicians have to consider, like the use of the elevator, space in the parking lot, etc.

Clear the path to the water heater

Free the path that the technicians will have to take from the delivery truck to the installation site. For safety reasons, our technicians are not allowed to move any furniture or home appliances.

To help you envision the space needed, if you can roll a chair from the delivery truck to your water heater without any issues, there shouldn’t be a problem!

Minimum clearance required around the tank

40 gallons

60 gallons

Step 3

Make sure your electrical complies with safety standards

Clear the path to the electrical panel

Make sure the water heater’s circuit breaker is well-identified and accessible in your electrical panel because our technicians will have to verify that it complies with the requirements.

Wiring requirements

Make sure your electrical system permits the connection of a water heater. If you are replacing a 40-gallon water heater with a 60-gallon one, or if your electrical panel is older, you may have to upgrade it.

ELECTRICAL STANDARDS

	3800 W 40 gallons – 60 gallons – EcoPeak	4500 W 60 gallons
Breaker	20 or 30 amps	25 or 30 amps

Step 4

Another element to check

Smoke detector and alarm system

Avoid unnecessary fees related to a false alarm. If your smoke detector is connected to the alarm monitoring centre, it would be best to advise them prior to your water heater installation because there will be welding work.

Included with installation

Avoid unpleasant surprises by checking what is and is not included with your installation.

Included

HydroSolution water heater, manufactured in Québec by Giant
Vacuum relief valve to prevent siphoning
T&P valve in case of excessive temperatures and pressure
Discharge tube
Drain pan placed under the water heater
Removal of the old water heater and recycling of the raw materials*
Connection of the drain valve to the existing discharge tube in compliance with applicable codes*
Various parts such as pipe fittings*

*Certain conditions apply

Not included

Possible fees payable to the technicians at the moment of the installation.

Installation or replacement of the homeowner’s main water valve
Connection of the drain pan to the floor drain
Necessary upgrades to comply with electrical standards
Lift platform to allow the connection of the pressure relief valve to the discharge tube
Any upgrades to the property’s plumbing