In addition to cooling your space in the summer, a heat pump can provide heat in the winter. An air conditioner only works a few months out of the year. A wall-mounted heat pump relies on the same principle as the air conditioner to transform the hot air outside into cool air during the summer months and turns cold air into hot air in the winter. It can therefore be used year-round because it reuses the energy of the cold outside to heat your home thereby lowering your electricity bill.

A wall-mounted heat pump heats or cools specific areas without any need for ducts whereas a central heat pump distributes air through a ventilation network to ensure uniform comfort throughout your entire home. Wall-mounted models are easier to install and more flexible. Central heat pump models are better suited to large homes with an existing duct system.

The British Thermal Unit (BTU) is a unit of heat that defines the quantity of heat necessary to raise the temperature of one pound of water by one degree Fahrenheit at a constant pressure of one atmospheric unity.

To find out how many BTUs are required, calculate your surface area (length x width), multiply by 10 and round up to the corresponding number of BTUs. For instance, an area with 1,000 sq. ft. requires 12,000 BTUs.

Example: 26 ft x 38 ft = 988 sq. ft.
988 X 10 = 9,880 > rounded up = 10,000
Number of BTUs required = 12,000 (higher number)

A ton, also referred to as tonnage, refers to the appliance’s heating or cooling capacity. One ton is equal to the power needed to cool or heat 12,000 BTUs per hour — or a 600-800 sq. ft. house (depending on insulation). Obviously, the bigger the house, the more tons are needed to maintain a comfortable temperature.

We offer our services in Greater Montreal, Quebec City, Gatineau, the South Shore, Mauricie, the Eastern Townships and Saguenay.

Yes, but you need your landlord’s authorization, as the contract will be in his name and he will be responsible for payments.

Rented wall-mounted and central heat pumps come with a warranty that covers the entire term of the agreement as well as repairs. If you purchase your heat pump, you’ll get a 12-year warranty on parts on Fujitsu models and a 10-year warranty on GREE parts. Both brands come with a 1-year warranty on labour.

We offer purchase or rental options for all heat pumps listed on our website.
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• The device and installation by certified professionals.
• Preventive maintenance every 3 years with cleaning and complete visual inspection*. Three filters are also included for the central heat pump.
• Rental is for a 7-year period. After 7 years, the contract is renewed on a monthly basis. Your unit will be under warranty for as long as you have a rental agreement with us.
• Parts and repairs required during the term of your agreement.
• Transfer of lease: If you sell your home or move, you need to declare the lease to the new owner or tenant. The new owner or tenant will be responsible for the remaining term of the lease.
• You can terminate the lease by purchasing the device in line with a depreciation table according to the device’s age.

* In line with technical criteria set by HydroSolution.

If your heat pump is still functional and in good condition after the 7-year contract term, you may continue your monthly payments to extend the term or purchase the appliance.

If you choose to extend your term, your contract renews every month* and you remain under warranty. We will also continue to service your heat pump every three years. If you decide to buy back your appliance, the amount owed will be calculated according to a depreciation table. Your heat pump will fall under the manufacturer’s warranty: 10 or 12 years starting on the date the device was manufactured. However, you will now be responsible for labour costs.

*HydroSolution reserves the right to increase monthly rates after the 7-year contract.

If you purchase or rent a heat pump from HydroSolution, you could receive financial assistance of up to $4,320 as part of the LogisVert Program. This financial assistance, offered by Hydro-Québec, will be provided to you by HydroSolution in one lump sum when you rent the appliance.

Clients who are eligible to receive financial assistance consent to HydroSolution sending their personal information to Hydro-Québec. To receive financial assistance, applicants must comply with the terms and conditions of the program.

To check if your appliance meets the criteria for financial assistance,click here

The energy-efficiency ratio (EER) corresponds to the efficiency of an air conditioner at 35 ^oC (outdoor) and 26 ^oC (indoor) with a humidity level of 50%. The higher the EER, the more efficient it is and as a result, the lower the energy consumption. A 1-point difference in the EER rating corresponds to approximately a 4% difference on the cost of electricity.

The heating seasonal performance factor corresponds to the efficiency of a heating system at 8 ^oC (outdoor) and 20 ^oC (indoor). The higher the HSPF, the more efficient it is and as a result, the lower the energy consumption. A 1-point difference in the HSPF rating corresponds to approximately an 8% difference on the cost of electricity.

This is the ratio between the energy consumed and the quantity of heat produced. The higher the COP, the more efficient it is in heating mode. A COP of 3 means the device will consume 1 KW/h to produce a heat output of KW/h.

This measures an air conditioner’s performance at 28 ^oC (outdoor) and 20 ^oC (indoor). The higher the SEER, the more efficient it is and as a result, the less energy it consumes. A 1-point difference in the SEER rating corresponds to approximately a 4% difference on the cost of electricity. This measure is not commonly used because it is assessed in variable conditions and is therefore less reliable than the EER rating.

Inverter technology modulates the heat pump in order to maintain a more constant temperature. The device can then reach the desired temperature more quickly while remaining constant by regulating the speed of the compressor. The motor therefore does not come to a full stop as often and the temperature remains more stable. This increases the lifespan of the device and results in lower costs.

Thanks to Ultra Heat technology, a heat pump can efficiently provide heat even in very cold weather (down to -25°C or -30°C). The appliance uses an improved compressor, optimized refrigerant, and an intelligent defrosting system to maintain performance. As a result, you’ll enjoy heightened comfort without the need for additional heating. Plus, you’ll save money!

A single-zone heat pump provides comfort year-round in a specific room. It comes with one indoor and one outdoor unit. The multi-zone wall-mounted heat pump provides comfort year-round in many rooms. It comes with several indoor units but only one outdoor unit. This model is perfect for homes with no ventilation ducts and more than one floor or several closed rooms. The multi-zone wall-mounted heat pump also takes up less space on an electric panel.

That really depends on your home’s architecture, size, and layout. It also depends on the number of floors and closed rooms in comparison with open spaces. Our multi-zone models are designed to provide you with consistent comfort no matter the layout of your home. Our experts are available to help you pick the heat pump that meets your needs. A free pre-visit can help our expert determine the right model for you.

Installing a wall-mounted heat pump generally takes 4 to 8 hours but this may vary depending on the location of the indoor and outdoor unit, the wall type, and if any electrical adjustments are required. You can rely on our skilled technicians for a professional installation that maximizes your appliance’s performance.

Our refrigeration technicians are specialized in the installation of ventilation and air conditioners.

Yes, but you’ll have to carry out the work before the refrigeration technicians arrive. If you cannot install it directly on the existing structure, you must install some sort of support such as patio stones or a concrete structure. You will be responsible for preparing the ground for the installation of the unit.

No, wall-mounted GREE and Fujitsu heat pumps are designed to operate quietly so you can enjoy noiseless comfort.

Yes. You need to regularly maintain your wall-mounted heat pumps to ensure they operate at peak efficiency. This will also extend their service life. You should clean the filters every month to prevent dust buildup and ensure the system’s energy efficiency. We also recommend conducting a yearly maintenance check to inspect internal components and ensure the appliance’s optimal performance.

There are several reasons why your heat pump might stop heating or cooling adequately.

• The filter is dirty: clean or replace it.
• No air seems to be coming from the unit: check the dampers and valves to make sure they are not obstructed.
• The outdoor coil is clogged: clean it and remove leaves and other debris.

If the problem persists, call our team of experts at 1 877 353-0077.

Yes! Our refrigeration technicians are specialized in the installation of ventilation and cooling appliances.

It generally takes a day or two to install a central heat pump. The time required will depend on how the existing duct system is configured and the complexity of the installation. Our experts will ensure the installation is professional and efficient.

Yes, a central heat pump can be enough to heat a house, especially with models designed to operate at temperatures as low as -30°C. However, a backup system, such as an electric furnace, may be necessary during periods of extreme cold to ensure optimal comfort and prevent the heat pump from continuously operating at maximum capacity.

Central heat pumps are compatible with several thermostat models, including some smart thermostats. However, it will depend on the heat pump model and the type of thermostat used. Our experts are available to answer your questions.

Yes, you need to regularly maintain your central heat pump to ensure its efficiency and extend its service life. You should replace the filters every three months. You should also check the ventilation ducts and have the system inspected by a professional every year. Proper maintenance optimizes the system’s performance and reduces energy consumption.

If your appliance’s operational efficiency has decreased, if it’s making unusual noises, if it needs more power to operate, or if there are variations in the temperature output, it might need maintenance or repairs.  Annual preventive maintenance helps to avoid these problems.

If your central heat pump is not working properly, check the thermostat, filters, air ducts, and outdoor unit for any obstructions. Make sure that the circuit breaker has not been tripped and stay alert for unusual smells or noises. If the problem persists, contact our specialists for a diagnosis and repair.